Shipping policy
Shipping Costs are calculated at check out based on location.
Shipping Provider
All orders are shipped using Australia Post Tracked Shipping, ensuring your parcel can be followed from dispatch to delivery.
Once your order has been dispatched, you will receive a confirmation email with your tracking number.
Order Processing Time
Orders are typically processed within 14-20 business days.
Please note that processing times may be slightly longer during peak periods.
Estimated Delivery Timeframes
Delivery timeframes are estimates only and may vary due to customs processing, local postal services, or unforeseen delays.
- Australia: 2–7 business days
- New Zealand: 5–10 business days
- International: 7–21 business days
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees determined by the destination country.
These charges are the responsibility of the customer and are not included in the item price or shipping cost.
Tracking & Delivery Issues
Tracking information will be provided once your order has shipped.
If your parcel is delayed, lost, or marked as delivered but not received, please contact us and we will assist you in lodging an enquiry with Australia Post.
Incorrect Address
Please ensure your delivery address is correct at checkout. We cannot be held responsible for orders delayed or lost due to incorrect or incomplete address details.