Refund policy

Custom & Personalised Items
All items sold are custom made and personalised, created specifically to order based on the details provided at checkout. Due to the bespoke nature of these products, we do not offer refunds, returns, or exchanges for change of mind or incorrect details supplied by the customer.

Please Check Your Order Carefully
Before completing your purchase, please ensure that all personalisation details, spellings, dates, colours, and selections are correct. Once an order has been placed and production has begun, changes may not be possible.

Faulty or Damaged Items
If your item arrives damaged or with a fault, please contact us within 7 days of delivery with clear photos of the issue.

If the damage or fault is confirmed, we will work with you to offer a suitable resolution, which may include a replacement where appropriate.

Lost or Delayed Parcels
For issues relating to shipping delays or lost parcels, please refer to our Delivery Policy. We are happy to assist with Australia Post enquiries but cannot offer refunds for delays outside our control.

Consumer Law
This policy does not exclude or override any rights you may have under Australian Consumer Law. You are entitled to a repair, replacement, or refund if an item is faulty, significantly different from its description, or not of acceptable quality.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
In the case of a refund being discussed: you will be sent a return shipping label and will be required to return the item within 30 days for examination.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at bodhi@tinybeginningsco.com.au.